SmokerBar Shipping Policy

Thank you for shopping at SmokerBar. We are committed to delivering your orders quickly, safely, and reliably. Please read this Shipping Policy carefully before placing your order.

1. Order Processing Time

• All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

• Orders placed after 2:00 PM EST will be processed the next business day.

• You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation email with tracking information once your order has been dispatched.

⚠️ During peak seasons (e.g., holidays, product launches), processing may take 3–5 business days. We will notify you of any significant delays.

2. Shipping Methods & Delivery Times

We offer the following shipping options for domestic and international orders. Delivery times are estimates and not guaranteed, unless otherwise stated.

Domestic Shipping (United States)

• Free Standard Shipping is available for orders over $200 (after discounts, before taxes).

• Delivery to PO Boxes and APO/FPO addresses is available via USPS, but may take longer (7–14 days).

International Shipping

We ship to select countries worldwide. Available destinations are shown at checkout.

• International shipping costs do not include customs duties, taxes, or brokerage fees. These are the responsibility of the customer (see Section 7).

• Delivery times may vary significantly due to customs processing, which is outside our control.

3. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your package using the link provided or by visiting the carrier’s website (e.g., USPS, UPS, FedEx, DHL).

• Tracking information may take 24–48 hours to update after you receive the shipping confirmation.

• If your tracking shows “delivered” but you have not received the package, please check with neighbors, building management, or your local post office first. Then contact us at support@smokerbar.com.

4. Shipping Restrictions

Due to legal regulations and carrier restrictions, we cannot ship to the following locations:

• Countries/regions where vaping products or smoking accessories are prohibited by law. It is your responsibility to check local laws before ordering.

• Certain U.S. states may have additional restrictions (e.g., flavor bans, shipping bans). SmokerBar reserves the right to cancel orders to such addresses and issue a full refund.

If you are unsure whether we ship to your address, please contact our support team before placing your order.

5. Lost, Stolen, or Delayed Packages

• Lost in transit: If your tracking has not updated for more than 10 business days (domestic) or 20 business days (international) beyond the estimated delivery window, contact us. We will file an investigation with the carrier. Once the carrier confirms the package is lost, we will offer a replacement or full refund.

• Stolen packages: SmokerBar is not responsible for packages stolen after delivery confirmation. We recommend shipping to a secure address or using a delivery signature option (available for an additional fee). For high-value orders, we may require signature confirmation.

• Carrier delays: We are not liable for delays caused by weather, customs, strikes, or carrier service disruptions. However, we will assist you in tracking your package.

6. Incorrect or Undeliverable Addresses

• Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by you.

• If a package is returned to us as “undeliverable” (e.g., wrong address, unclaimed at post office), we will contact you to arrange reshipment. You will be responsible for any additional shipping fees.

• If you notice an address error immediately after placing your order, email support@smokerbar.com as soon as possible. We will try to correct it before the order is processed.

7. Customs, Duties, and Taxes (International Orders)

• International orders may be subject to import duties, taxes, and customs fees imposed by your country’s customs authorities. These charges are not included in the shipping cost you pay to SmokerBar.

• The customer is solely responsible for paying any customs fees, VAT, or import duties. We recommend contacting your local customs office for an estimate before ordering.

• We are required to declare the full value of the merchandise on customs forms. We cannot mark items as “gift” or declare a lower value.

• If you refuse to pay customs fees and the package is abandoned or returned, we will deduct the original shipping cost and any return fees from your refund.

8. Split Shipments

If your order contains multiple items, we may ship them separately to ensure faster delivery. You will receive a separate tracking number for each shipment. There is no additional cost to you for split shipments.

9. Shipping Insurance

We automatically insure all packages up to the value of the order. If your package is lost or damaged in transit, please contact us immediately. We will file a claim with the carrier on your behalf.

For high-value orders (over $200), we strongly recommend selecting signature confirmation at checkout (additional fee). This protects both you and us against theft or misdelivery.

10. Contact Information

If you have any questions about our Shipping Policy, or if you need help with a shipping issue, please reach out to us:

SmokerBar Support Team
Email: support@smokerbar.com
Website: www.smokerbar.com

Please include your order number in all shipping-related inquiries. We aim to respond within 24 business hours.

This Shipping Policy applies to all purchases made on www.smokerbar.com. SmokerBar reserves the right to update this policy at any time. The latest version will always be available on our website.