SmokerBar Returns and Refunds Policy

At SmokerBar, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read this policy carefully before returning any item.

1. Returns

1.1 Eligibility for Return

To be eligible for a return, the following conditions must be met:

• Unopened & Unused Products: Items must be in their original, unopened, and unused condition, with all original seals, packaging, and accessories intact.

• Time Window: Return requests must be initiated within 14 days of the delivery date.

• Non-Returnable Items (for health & safety reasons):

  • E-liquids, vape juices, nicotine salts

  • Coils, pods, cartridges, and any disposable vaping devices

  • Any product where the original seal has been broken or the packaging is damaged

  • Gift cards and clearance/sale items (unless defective)

*Exception: If a product from the non-returnable list arrives defective or damaged, please see Section 3 (Defective Products).*

1.2 How to Request a Return

1. Contact our support team at support@smokerbar.com within 14 days of delivery.
   Include your order number, the product name(s) you wish to return, and the reason for return.

2. You will receive a Return Authorization (RA) number and return shipping instructions within 2 business days.

3. Pack the item securely in its original packaging (if possible). Write the RA number clearly on the outside of the package.

4. Ship the return to the address provided in our return instructions.

⚠️ Returns sent without an RA number may be delayed or rejected.

1.3 Return Shipping Costs

• If the return is due to our error (wrong item sent, damaged upon arrival, or confirmed defect), we will cover the return shipping costs and provide a prepaid shipping label.

• For all other returns (e.g., buyer’s remorse, ordered by mistake, changed mind), the customer is responsible for return shipping costs. Original shipping fees are non-refundable.

1.4 Restocking Fee

We do not charge restocking fees for eligible returns.

2. Refunds

2.1 Refund Process

Once we receive your returned item:

• We will inspect the item within 5–7 business days.

• If the return meets our eligibility criteria, we will issue a refund to your original payment method (credit card, PayPal, etc.).

• You will receive a confirmation email once the refund is processed.

2.2 Refund Timing

• Credit card payments: Please allow 3–10 business days for the refund to appear on your statement, depending on your bank or card issuer.

• PayPal: Refunds are typically visible within 1–3 business days.

2.3 Partial Refunds

Partial refunds may be granted in the following situations:

• The item is not in its original condition, is damaged, or has missing parts (not due to our error).

• The return request is made after the 14-day window but within 30 days (at our discretion).

2.4 Non-Refundable Charges

• Shipping costs (unless the return is due to our error).

• Any taxes or duties paid for international orders (customs fees are non-refundable by us; you may contact your local customs office).

3. Defective or Damaged Products

We stand behind the quality of our products. If you receive a defective or physically damaged item:

• Contact us within 48 hours of delivery at support@smokerbar.com.

• Provide your order number, a clear description of the defect/damage, and photos or a short video showing the issue.

• We will evaluate the claim and offer one of the following:

  • Replacement (free of charge, shipped at our expense)

  • Full refund (including original shipping costs)

  • Store credit (with a 10% bonus as a goodwill gesture)

Note: For e-liquids and consumables, “defective” means broken seal, leaking upon arrival, or clearly incorrect formulation. We do not refund consumables simply due to taste preference.

4. Warranty Coverage

Most hardware devices (vape mods, starter kits, batteries, tanks) come with a 30-day limited warranty against manufacturing defects from the date of delivery.

• What is covered: Malfunctions due to faulty workmanship or materials (e.g., device won’t turn on, charging port fails, screen malfunction).

• What is NOT covered:

  • Normal wear and tear

  • Damage from misuse, drops, liquids, or improper cleaning

  • Coils, pods, batteries (rechargeable cells have a limited lifespan)

  • Damage from using incompatible accessories

To make a warranty claim, follow the same process as Defective Products above. We will replace the item or issue a refund after verification.

5. Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item (following the return process) and place a new order separately. This ensures you receive the correct item as quickly as possible.

6. International Returns

For customers outside the United States:

• Return shipping costs and any customs/duties fees are the customer’s responsibility, unless the return is due to our error.

• Please mark the package as “Returned Goods” on customs forms to avoid additional charges.

• We recommend using a trackable shipping service, as we are not responsible for lost international returns.

7. Cancellations & Order Modifications

• You may cancel or modify your order free of charge if it has not yet been processed for shipping.

• Once the order is packed or shipped, cancellations are no longer possible. Please follow the return procedure after receiving the item.

8. Contact Information

For all return, refund, or warranty inquiries:

SmokerBar Support Team
Email: support@smokerbar.com
Website: www.smokerbar.com

Please include your order number in every message. We aim to respond within 24 business hours.

This Returns and Refunds Policy applies to all purchases made on www.smokerbar.com. SmokerBar reserves the right to update this policy at any time. The latest version will always be available on our website.